return policy:

Shipments are carefully inspected before leaving bark+biscuit, however if you are dissatisfied with a purchase upon delivery, it can be returned for MERCHANDISE EXCHANGE ONLY within 7 days of receipt via mail. We do not accept returns COD. Shipping fees are non-refundable. All Sale merchandise is final sale and cannot be exchanged.

 

To request an exchange by mail:

The item must be unused and in its original condition and packaging.  Please make sure you include the original packing slip and include the reason for exchange. Also include the style and size of the item you wish to exchange it with. Obtain a delivery confirmation and insurance for tracking and liability purposes (as we are not liable for lost or damaged packages) via the U.S. Postal Service and mail to:

bark+biscuit
attn: exchange request

469 South Lakeshore Drive

Glenwood, MN 56334


Please allow 10-12 business days for receipt and processing of exchanges. Note: Shipping fees for returns are not refundable.


defective items:

If your item is defective, please call us at 612-669-8096 for a return authorization #. bark+biscuit is not responsible for any defective merchandise sent back without prior approval. bark+biscuit products are considered to be both fashionable and functional. Our replacement policy for damaged or defective products does NOT include ribbon or label issues as these are considered fashionable parts of the collars and leads, which are there for aesthetics and not durability. Products that are defective due to functional parts, such as hardware, will be reviewed on a case-by-case basis. If deemed defective through no fault of the user, a replacement will be provided given that a valid receipt and damaged product can be provided.

 

shipping:

USPS Priority Mail: Pending order verification and credit approval, shipping delivery time is approximately 3 to 10 business days (excluding holidays).  Other Expedited and Express Delivery options are not available at this time.

 

liability:

bark+biscuit does everything to ensure the quality and safety of our products, from the materials to the stitches we use. However, the buyer assumes all risks and liabilities that are associated with any collar and lead.  bark+biscuit collars and leads are not meant for tie out. It is the responsibility of the customer to determine whether bark+biscuit products are safe and suitable for their dogs needs.