Customer Satisfaction:
bark+biscuit strives to provide you the best customer service possible. In the event that any product does not meet your expectations upon delivery, you may return it for a MERCHANDISE EXCHANGE, subject to item availability. Some of our items are selected in limited quantities.

Once an item is gone, it may or may not appear on the website again. When an item featured on barknbiscuit.com is no longer in stock, we make every attempt to remove that item from the site in a timely manner. If you have any questions concerning the availability of an item, please contact us at: info@barknbiscuit.com. We will respond as soon as possible.

 

Merchandise:

Are the collars + leads safe?

bark+biscuit does everything possible to ensure the quality and safety of our products, from the materials to the stitches we use.
Some of the safety precautions that we took include:
1. using stainless steel welded d-rings for collar sizes s-xl and welded steel d-rings for the xs collar sizes. Many collar companies use zinc diecast, but we found it unacceptable for bark+biscuit collars as diecasted d-rings cannot be pull tested.
2. using durable nylon webbing and best-in-class Duraflex and Duraflex Weinerlock buckles
3. Made in the USA

Although we try to make our collars + leads as safe as possible, the buyer assumes all risks and liabilities that are associated with any collar and lead.  bark+biscuit collars and leads are not meant for tie out. It is the responsibility of the customer to determine whether bark+biscuit products are safe and suitable for their dogs needs.

 

How do I care for my collar + lead?

collars + leads can be washed by hand or in cold water on delicate. We recommend air-drying them as the rubber label may melt from the heat of a dryer. bark+biscuit is not responsible for damages that may occur from use and washing.

 

What size do I purchase?

It is difficult to calculate the size needed for your pet by breed, shape, or weight as your dog might not fit within its breed ranges. It is very important for you to measure your pet as accurately as possible. Measure the circumference of your dogs neck + add two fingers under the tape measure to allow for a comfortable fit. If your dogs neck measures near a maximum range, please go up a collar size.

 

Do you offer gift boxes?

Every order is shipped in a complementary bark+biscuit gift box. Perfect for gift giving!

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